This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Course Duration
12 – 18 months
Course flyer
Download our flyer here for more information, including an overview of core and elective units that make up this qualification.
Potential Job Roles
- Frontline Sales Assistant
- Customer Service Representative
- Shop Assistant
SMART AND SKILLED FUNDING
This training is subsidised by the NSW Government.
ELIGIBILITY
- 15 years old or over
- no longer at school
- living or working in NSW
- an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen
Fees
| Course: | $4,650 (incl. Materials) |
Traineeship
Funding may be available for New Entrant trainees. Fee will be calculated upon eligibility by State or Commonwealth Government.
ENROLMENT ENQUIRY
Retail courses
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